Privacy Policy & SMS Terms
At Active Adventures (“we,” “our,” or “us”), we value your family’s privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you visit our website, purchase daily passes, sign waivers, book birthday parties, or opt into our communications.
1. Information We Collect
To manage family memberships, process party bookings, and ensure a safe indoor play environment, we collect:
- Account & Parent/Guardian Information: Your name, email address, phone number, and billing details.
- Child & Family Details: Names or ages of participating children, emergency contact details, and signed digital liability waivers.
- Mobile & SMS Information: Your mobile phone number, opt-in records, and text history when you subscribe to receive notifications.
- Automatically Collected Data: Technical data like IP address, browser type, and cookies used to improve your experience on activeadventures.org.
2. How We Use Your Information
We use your information to operate our indoor play facility and provide smooth customer service, including:
- Processing daily passes, monthly/yearly memberships, and private party room reservations.
- Sending automated entry details, such as door access codes, booking confirmations, and event reminders.
- Notifying you about special family events, holiday craft days, character meet-and-greets, or facility schedule changes.
- Maintaining safety standards and storing signed digital waivers.
3. SMS & Mobile Communications Policy
By providing your mobile number through our website forms, checkout, or digital waiver sign-off, you agree to the following SMS terms:
- Consent & Campaign Types: You agree to receive text messages from Active Adventures regarding booking confirmations, door access codes, party updates, membership alerts, and family event promotions.
- Message Frequency & Rates: Message frequency varies based on your activity. Standard message and data rates may apply depending on your mobile carrier.
- Opt-Out: You can cancel or opt out of text messages at any time by replying STOP to any text. You will receive a single confirmation message upon opting out.
- Help: Reply HELP to any message for assistance or contact us directly.
- Strict Data Confidentiality: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt-in data and consent; this information will never be shared with third parties.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We share data only under these limited circumstances:
- Service Providers: Trusted third-party partners who assist us with secure payment processing, web hosting, and email/SMS delivery under strict confidentiality agreements.
- Legal & Safety Requirements: When required by law or to protect the safety and security of our guests, staff, and facility.
5. Data Security
We implement robust administrative, technical, and physical security measures to protect your family’s personal and mobile data against unauthorized access, alteration, or disclosure.
6. Your Rights and Choices
- Marketing Emails: Unsubscribe anytime by clicking the link at the bottom of our emails.
- Text Messages: Reply STOP to any text to opt out of SMS alerts.
- Account Updates: Contact us to review, update, or request the deletion of your family’s account data.
7. Contact Us
If you have any questions regarding this policy, please reach out to us:
Active Adventures
Email: fun@activeadventures.org
Phone: 763-333-6502
Website: activeadventures.org
